Contact Seller Message Fails to Send

[PHP Sales]

The following bug has been reported for version 7.2.7:

Bug Status: Accepted
Versions: 7.1.x - 7.2.7

Issue:

• Contact seller message fails to send
• E.g. "Please contact webmaster [Failed to send message]"

Cause:

• New line char. in email template.

Solution

• Remove line breaks in email template (see below)
  

How to remove line breaks in email template
1. Open /skins/silverblue/emailmessages/contactseller.xtpl in any simple text editor (e.g. Notepad).
2. Locate around line #2:

Code:

<!-- BEGIN: subject -->
{row.address}, {row.city}, {row.state} - Property Contact - {settings.domain}
<!-- END: subject -->

3. Replace with:

Code:

<!-- BEGIN: subject -->{row.address}, {row.city}, {row.state} - Property Contact - {settings.domain}<!-- END: subject -->

4. Save file and upload over older version.